Volkswagen Group Australia voluntary recall announcement

Amarok_V6_Highline

 

Volkswagen Group Australia said today that Federal Government approval has been received for a further 61,000 vehicles affected by the voluntary recall.

The company said that software solutions are immediately available for more than 35,000 of these newly approved vehicles with the balance to come online shortly.

With this announcement Volkswagen Group Australia said total government approvals now numbers 70,000, including the 9,000 Amarok utes recalled earlier this year.

The software solution could shortly be implemented in as many as 35,000 diesel vehicles – a number which also includes the Amarok.

The update implements changes to the software which manages the vehicle’s engine and, in some vehicles, involves a minor hardware update. Performed by a Volkswagen dealer technician, it is expected to take less than an hour. It is free of charge.

“Major progress has been made in this process,” Volkswagen Group Australia Managing Director Michael Bartsch said.

“Our confidence in this solution is based on the experience of thousands of Amarok owners in Australia and more than 1.7 million customers internationally who have had the update implemented.

“The type approval authorities in Europe conducted a review and certified that following the update, the fuel figures and Co2 emissions originally listed by the manufacturer were confirmed. Engine performance, maximum torque and noise emissions were unaffected.”

Owners of affected vehicles will receive a letter from Volkswagen Group Australia, inviting them to make an appointment with their local Volkswagen dealer.

Volkswagen Group Australia is working closely with its national dealer network to ensure the issue is resolved for its customers as quickly and efficiently as possible.

Customers should wait until they receive the letter from Volkswagen Australia before booking a dealer appointment. Volkswagen and ŠKODA customers who remain unsure if their vehicle is affected can enter their Vehicle Identification Number (VIN) via a link on the relevant brand websites: www.volkswagen.com.au, www.skoda.com.au and www.volkswagencommercial.com.au

Customers can also contact a dedicated customer care number on 1800 504 076.

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