J.D. Power Highly Ranks Both Genesis and Hyundai

J.D. Power ranked Genesis as the best overall brand, with a score of 643, in the J.D. Power 2022 U.S. Tech Experience Index Study. Sister brand Hyundai was rated as overall innovation leader for the mass market segment

“Genesis is pleased to deliver the latest technologies to our customers with our award-winning lineup of vehicles,” said Claudia Marquez, chief operating officer of Genesis Motor North America. “We are glad that the study’s results recognise our commitment to implementing technologies focused on improving our customers’ driving experience.”

The J.D. Power 2022 U.S. Tech Experience Index (TXI) Study measures how effectively each automotive brand brings technologies to market, measured on a 1,000-point scale. The index combines the level of adoption of new technologies for each brand with excellence in execution. The execution measurement examines how much owners like the technologies and how many problems they experience while using them.

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ABOVE: Hyundai and Genesis Models

The TXI Study analyses 35 technologies, which are divided into four categories: convenience; emerging automation; energy and sustainability; and infotainment and connectivity. Only technologies classified as advanced are award eligible.

In addition to the Genesis win, Hyundai has topped the TXI Mass Market Innovation Index for the 3^rd year in a row.

“Delivering advanced technology solutions to meet our customers’ needs is at the heart of our product development and dealer training strategies,” said Ricky Lao, director, product planning, Hyundai Motor North America. “The key is making these innovative features user friendly and offering them to a wide range of customers. We also provide extensive customer education at our dealerships to ensure consumers get the best experience with their vehicles.”

In addition to the Genesis win, Hyundai has topped the TXI Mass Market Innovation Index for the 3^rd year in a row.

“Delivering advanced technology solutions to meet our customers’ needs is at the heart of our product development and dealer training strategies,” said Ricky Lao, director, product planning, Hyundai Motor North America. “The key is making these innovative features user friendly and offering them to a wide range of customers. We also provide extensive customer education at our dealerships to ensure consumers get the best experience with their vehicles.”

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